Support Services

Maintenance / Support

A lot is said about building new websites. But the truth is, it's just as important to keep your existing website running like a well-oiled machine.

Root802 is in it for the long-haul. We're interested in establishing long-term relationships with our client customers and helping their websites grow and improve over time. We're tinkerers — always looking for ways to improve performance, automate the tedious, and cut costs for our clients.

Website Support

Clients comes to us with challenges and we make it our mission to find solutions. This is the level of service many of our clients know us for and appreciate the most.

When you contact Root802, you'll speak directly with the programmer / designer who works on your site. We don't have account reps, who follow up with developers and then get back to you on whether or not something's possible. We've cut out this unnecessary step to get you the answers you need faster. And on the occasion we don't have an immediate answer, we'll consult our experienced team to find you the answer.

Interested in finding out more or ready to start working on your next project?

With technical skill and a creative eye Craig has effectively built and rebuilt my website to meet changing needs and changing times.
Chris Graff, Vermont Journalist, Author and Broadcaster
Root802 is immediately responsive to any requests, both large and small, and their timeliness helps our business run smoothly.
Maurine Gilbert, Director of Client Engagement, Vermont Information Technology Leaders
We have been very happy with our new website! Our experience with Scott has been fantastic. He is very efficient, answers all questions and goes above and beyond. The website is professional and very easy to navigate.... exactly what we asked for.
Tammy Weaver, Business Manager at Five Star Roofing
We were looking for an accomplished Vermont firm to do a complete make-over of our outdated website. We are very pleased with the results as our new site is technologically state-of-the-art, fresh and user-friendly.
Kevin Loso, CEO, Rutland Housing Authority
During the process, Root802 kept their promise of meeting our deadline and they stayed cool under pressure — even when we delayed getting final brand standards to them. I am very happy that I chose Root802 to design and build our new website. I knew that I could count on a fellow Vermont company to be true to their word.
Dawn D'Angelillo, Director of Marketing
Many of our projects with Root802 go far beyond simple 'brochure' websites. They involve a lot of user interaction, data collection and reporting, third party interfaces and security considerations. In those regards, we haven't found a better web development partner than Root802.
Ilana Hardesty, Assistant Director, CME Operations, Boston University School of Medicine